Performance Analytics(PA) Scorecard

This article is a supplement to the ServiceNow documentation. For full documentation please refer ServiceNow official website

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Introduction

Scorecards display data for a single indicator. Scorecards enable you to gain insights on how indicator scores broken down by different dimensions change over time.

Scorecards are categorized to Best, Worst, Improved, Degraded, All.

Best: Shows indicators that are outperforming their target (green), ordered by Gap % (best performers on top).

Worst: Shows indicators that are under performing their target (red), ordered by Gap % (worst performers on top).

Improved: Shows indicators that have improved compared to the previous data collection (moving in the right direction).

Degraded: Shows indicators that have degraded compared to the previous data collection (moving in the wrong direction).

A solid blue star beside an indicator name indicates that it is a favorite. Click the star beside the scorecard to mark it as a favorite. A black dot beside an indicator name indicates that it is a key indicator. Mark indicators as key by selecting the Key check box when creating the indicator.

We can select details of individual KPI and select target value and date.To customize the scorecards list, click the list settings icon beside the list header search box.

We can apply filters and breakdowns, and control which columns appear in the scorecards list.The condition filter at the top of the list displays any currently-selected filter options. You can remove, but not add filter conditions using this filter.

In details section we have chart, Breakdowns, Comments and More Info section.

We can set the direction of the data trend.We can use scorecard data in Dashboard

Steps to configure Scorecard

To access the list of scorecards, navigate to Performance Analytics > Scorecards.
Click on “All” to search all the KPIs and look for Number of closed incident
Click on the KPI and it will display the KPI in details.
It has below sections Charts, Records, Scores, More Info.