This article is a supplement to the ServiceNow documentation. For full documentation please refer ServiceNow official website
Checkout our NEW Video Channel you can like and subscribe too!


A user is an individual that has been granted access to our ServiceNow instance.


A group is a set of users who share a common purpose. Members of groups perform similar tasks or need access to similar information for various purposes, such as approving change requests, resolving incidents, receiving email notifications. Users working in ServiceNow are typically assigned to one or more groups.


A role is a collection of permissions in the Now Platform. These permissions define which applications a user or group will and will not be able to access within the system and which actions the user will be able to take on records within the applications. A role can be assigned to a single user or a group of users. Users and groups can be assigned more than one role.A role can contain other roles.